Q: How early may we enter the XL Center prior to an event?
A: Arena Doors for all XL Center events open one (1) hour prior to event start time, unless otherwise noted on the show’s event calendar listing.
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Q: What items may I bring into the arena with me
A: Guests attending XL Center events are advised that bags, backpacks, luggage, coolers, parcels, briefcases and like articles will be strictly prohibited from the facility. All guests will be subject to search, at the XL Center's discretion, of their person and/or possessions (including womens handbags of normal size which may be allowed entry after such search). Guests with prohibited articles will be turned away at the entrances to return items to their vehicle or dispose of the items. No storage or "check-in area" will be provided.
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Q: Are cameras / recording devices permitted?
A: As a general rule, cameras with a 90mm lenses or detachable lenses are prohibited in the XL Center. Video Cameras, audio recording devices, and cameras with large telephoto lenses are not permitted for any event. Please visit our Building Policies page for a full description.
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Q: Is smoking permitted?
A: Guests are not allowed to smoke in the XL Center - Veterans Memorial Coliseum or Exhibition Center. For Coliseum events, the outside Smoking Area is located behind Section 107, which may or may not be available per show.
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Q: Can we bring food and beverages with us into the XL?
A: The XL Center, through its authorized representative, has exclusivity over all food and beverages consumed throughout the XL Center. No outside food & beverage is permitted into the XL Center.
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Q: Can I see the inside of the XL without buying a ticket for an event?
A: There is a virtual tour set-up on the website allowing interested people a chance to see the inside of the XL Center. http://www.hartfordciviccenter.com/virtualtour3.cfm
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Q: Can I bring my child’s stroller to the XL?
A: If necessary, guests may bring strollers to events in the Arena and Exhibition Center. Please understand, however, that these strollers must be collapsible and fit under your seat. You may not leave strollers in the walkways, gates or concourses and our staff will not guard these items for you. XL Center is not responsible for any lost, stolen or damaged strollers.
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Q: Is there a Coat /Stroller Check?
A: The XL Center does not provide an area to check coats or any other personal belongings.
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Q: Can I bring a sign into the arena with me?
A: Guests are welcome to bring signs into the building with them to show their support for their favorite team, player or entertainer. Signs may not be derogatory in any manner and must not contain foul language. Signs must be hand held and cannot be mounted on a stick or pole and they cannot block the view of other guests. Any interference with the enjoyment of another guest’s experience will result in the confiscation of the sign and/or possible ejection from the facility.
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Q: What is the Box Office Hours of Operation?
A: Monday - Friday 12:00pm to 5:00pm
The Box Office will remain open evenings when an event is scheduled until 1 hour after the beginning of the event. The Box Office will open 4 hours prior to the event start time for weekend events.
Tickets can be easily purchased on-line at www.ticketmaster.com. To charge by phone, call Ticketmaster at (860) 525-4500, (203) 624-0033, (203) 744-8100 or (413) 733-2500. Tickets are also available at all Ticketmaster outlets and at the XL Center Box Office.
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Q: How may I purchase tickets for XL Center events?
A: Please note the XL Center Box Office does not sell tickets on the first day that tickets are on sale for certain events. Please check the event calendar listing for details on a particular event.
The XL Center Box Office is located in the Civic Center Mall outside the Main Entrance to the arena on Trumbull Street. The XL Center Box Office sells tickets exclusively for XL Center and is not a Ticketmaster outlet. There are no refunds or exchanges on tickets and the Box Office does not accept any incoming phone calls. For all ticket availability inquiries, please contact Ticketmaster at (860) 525-4500, (203) 624-0033, (203) 744-8100 or (413) 733-2500.
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Q: Who do I contact about Group Sales information?
A: For Group Sales information on the Hartford Wolf Pack, family shows and other events held at XL Center please call (860) 548-2000 to speak with a representative.
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Q: At what age does a child require a ticket?
A: All individuals 24 months or older must possess a valid ticket for entry into the XL Center. Children under two (2) years old are admitted free of charge for most events, as long as they sit on a lap. Please note specific events require children 12 months or older to posses a ticket and will be noted on the show’s event calendar listing.
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Q: I have lost my tickets for an event. What happens now?
A: If you have lost your tickets or if they have been stolen before your event takes place, please return to your point of purchase for further assistance. If you purchase your tickets through Ticketmaster Phone or Ticketmaster Online, please call Ticketmaster Customer Service at (860) 525-4500.
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Q: Does XL Center provide accommodations for the disabled?
A: Tickets for guests with disabilities, subject to availability, may be purchased over the phone by calling (860) 249-7528, any weekday during normal business hours, or at the XL Center Box Office. For TTY Hearing Impaired reservations, please call (860) 549-7706. For Arena access information please visit our “Disabled Services” page. http://www.hartfordciviccenter.com/tickets.cfm#disabled
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Q: My ticket is marked General Admission. Where do I Sit?
A: General Admission ticketing means that you do not possess a reserved seat. Seating (or Arena Floor space) is obtained on a first come-first serve basis. We ask that you do not reserve General Admission seats for guests that are meeting you inside the Arena.
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Q: Can I refund or exchange tickets?
A: The XL Center has a no refund, no exchange policy on tickets for all events.
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Q: Can I leave an event and then re-enter?
A: Once Guests enter the XL Center Veterans Memorial Coliseum or Exhibition Center for an event they are not allowed to leave and then return for that same event.
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Q: Does the XL have a Lost & Found?
A: If you lose an item while the event is still taking place, please report the incident to our Guest Relations Booth located behind Section 124. Otherwise, please contact the Security Department at (860) 241-4232 if items were lost in the Coliseum or Exhibition Center. If items are lost in the mall area, please contact the Northland Security Office at (860) 275-6118.
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Q: Where can I park for XL Center events?
A: There are several indoor and outdoor parking locations throughout the downtown area, all within walking distance to the arena. Please visit our “Directions” page for a detailed map of the various parking facilities. For additional information, including pricing, please visit www.hartfordparking.com
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Q: What hotels are with in walking distances to the Hartford Civic Center?
A: Hartford Hilton
315 Trumbull Street
1-860-728-5151
Holiday Inn Express
440 Asylum Street
(860) 246-9900
Crown Plaza
50 Morgan Street
(860) 549-2400
The Goodwin Hotel
1 Hayes Street
(860) 246-7500
Marriott Residence Inn
942 Main Street
(860) 524-5550
For a complete listing of hotels, please visit www.hartford.com
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